That simple truth to success in the automotive business as it is in all businesses.
I'm was reminded of this as I sat on hold waiting to talk to a real live person on the 'Help Line' of a company that shall remain nameless (Hint: Telecommunications industry). I chose to call even though it was 40 minutes of my life I wasn't going to get back. I may be old school but I prefer to talk to a person. In my business if a customer has a problem, I prefer to speak with them about it directly than text/message/email back and forth. Have you seen how long the email train can grow?
In simple truth, the first sale is only the beginning; Servicing the hell out of them keeps them coming back. Everyone in the selling business would be wise to pay heed.
GW added: "My Service Guy...he's the reason I keep coming back".
Chris M Moraleschris.firstname.lastname@example.org
@ChrisMoralesTO647 393 3855
The opinions expressed on this blog are my own and are not associated with any other group or organization