Sunday, May 6, 2018
Wednesday, May 2, 2018
Tuesday, January 16, 2018
On Hiatus
Taking a break to clear my head and recharge my batteries. I'll still be running so see you on the road!
Until next time...
ThatRunninGuy
Sunday, January 14, 2018
The Anatomy of Online Reputation Management
We love those '5 Star' Ratings. Happy, happy customers relaying their positive experience with your event/store/purchase. Thank them. Sincerely!
We hate the '1 Stars', especially the ones with no comments. Often these customers are unconsolable with their experience with you. Respond. But don't expect miracles.
The mid-pack '3 Star' Reviews are Gold! These are the experiences of real customers and can lead to the kind of insights that can improve your business. Take the time, listen, respond...it's your reputation!
We hate the '1 Stars', especially the ones with no comments. Often these customers are unconsolable with their experience with you. Respond. But don't expect miracles.
The mid-pack '3 Star' Reviews are Gold! These are the experiences of real customers and can lead to the kind of insights that can improve your business. Take the time, listen, respond...it's your reputation!
Chris M Morales
chris.morales@bell.net
@ChrisMoralesTO
647 393 3855
chris.morales@bell.net
@ChrisMoralesTO
647 393 3855
The opinions expressed on this blog are my own and are not associated with any other group or organization
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