On the Art side, being personable, listening, asking questions, improvising are all top skills. Learning your prospect's needs and working to fill them with value-added solutions is the name of the game.
On the Science side, response times, lead management, CRM systems power the selling process. Using an integrated contact approach involving email, text and phone along with a more guided approach makes it more clinical.
No, the art of selling is not dead...and it is not going to be replaced by science. Professional Sales people today combine art and science to prospect for new customers and 'sell to' current ones. For more, check out this infographic:
Until next time...